Effective Date: May 26, 2025
At Cheprak, customer satisfaction is our priority. Due to the digital nature of our products and services — primarily Android mobile games and software development — we have a specific return policy outlined below.
1. Digital Products
All digital products, including games, apps, and software developed by Cheprak, are non-refundable once purchased or downloaded due to the nature of digital content which cannot be returned or exchanged.
2. Service Refunds
If you have purchased any custom development service or consulting from Cheprak, refunds may be considered under the following conditions:
- You submit a written request within 14 days from the date of purchase
- The service has not yet been delivered or started
- There is a valid reason supported by evidence (such as non-performance or breach of contract)
Refunds are subject to our discretion and will be processed within 30 days if approved.
3. Cancellation Policy
For custom services, clients may cancel orders before work begins. After the start of work, cancellations may incur fees proportional to the amount of completed work.
4. How to Request a Refund or Cancellation
To request a refund or cancel a service, please contact our support team at [email protected] with:
- Order number or invoice details
- Reason for refund or cancellation
- Any supporting documentation
5. Exceptions
Certain promotions, free trials, or special offers may have separate terms and are non-refundable.
6. Contact Us
If you have questions about our Return Policy, please reach out to [email protected].
